Financial Information

FINANCIAL ASSISTANCE

You may be eligible for financial assistance, depending on your income and other medical needs. To apply for this program, you should contact our Medicaid Assistance Services Representative at 501-219-7204.

MEDICAL RECORDS REQUEST

The security, confidentiality and storage of the medical record is the cornerstone of the Health Information Management department. All medical records, patient care information and data shall be regarded as confidential and available only to authorized users. A written authorization is required from the patient or their legally qualified representative before any information from a medical record is released. Information may be released to other healthcare facilities for continued care, without a signed authorization by the patient. To obtain medical records and health information, please call 501-219-7209.

UNDERSTANDING YOUR HOSPITAL BILL

Our business office routinely files all necessary hospital claims to insurance companies for reimbursement. The patient, however, is ultimately responsible for paying the bill. It is extremely important that we be given all information regarding the patient’s insurance as soon as possible so that the business office can verify if it is in effect and determine the nature of coverage.

We are aware that hospital and physician bills can be complex. Services provided by your doctor, emergency room physician, surgeon, anesthesiologist, radiologist, pathologist and any other consulting physician will be billed by their respective offices.

Most insurance plans do not cover 100 percent of your hospital stay. Co-payments and deductibles are due at the time of service. If you are unable to pay the balance in full, you can make arrangements for installment payments by calling 501-219-7811.

FOR QUESTIONS ABOUT YOUR BILL:

If your last name starts with the letter A-H, call 501-978-8609.

If your last name starts with the letter I-Q, call 501-978-8610.

If your last name starts with the letter R-Z, call 501-978-8605.

Medicare: 501-978-8602

Medicare HMO: 501-978-8600

To make payments online to our secondary business office, please click here.